Payment Risk Specialist

At HubX we build mobile apps, used and loved by millions all around the world.

We have a track record of building and growing mobile apps on various verticals that reached over 300 million users across 6 continents and 170+ countries.

We are looking for a talented "Payment Risk Specialist” to join our energetic and highly motivated team.

As a talented "Payment Risk Specialist” you have plenty of opportunities at your fingertips. So, why should HubX be your next move? We offer you an opportunity to make a huge impact in the lives of millions of users through our products, and even the mobile app industry at large in the next years to come.

X Culture: Do What You Love

At HubX, we pride ourselves on fostering an environment of collaboration, creativity, and innovation. Our #XCulture is more than just a workplace ethos; it's a lifestyle. We believe passion drives success. At HubX, Do What You Love isn’t just a motto; it's the foundation of our work.

Some of your responsibilities

• Manage the dispute and chargeback process across payment providers and acquiring banks.
• Collect and prepare supporting evidence (subscription records, transaction logs, proof of service) to respond to disputes.
• Monitor dispute trends and identify root causes impacting dispute ratios and payment performance.
• Implement and manage dispute prevention and automation tools (e.g., Visa Verifi RDR, Mastercard solutions).
• Work closely with Product, Payments, and Customer Success teams to reduce dispute rates and payment risks.
• Contribute to scalable, system-driven solutions that reduce dispute-related costs as payment volume grows.
• Optimize dispute prevention costs
• Automate dispute response process

What we look for

• 2+ years of experience in Payment Risk & Fraud, Chargebacks, or Dispute Management.
• Experience on the merchant/acquiring side of payments.
• Solid understanding of the chargeback and dispute lifecycle, and metrics (such as VAMP, dispute ratios, etc.)
• Familiarity with dispute prevention or automation tools (Visa Verifi RDR, Ethoca, etc.).
• Experience with payment service providers (Stripe is a strong plus).
• Strong analytical mindset and ability to take data-driven actions.
• Fluent in English; international work experience is a plus.

The perks and benefits of working with us

We would like you to focus on what you do best, we take care of the rest.

• Huge impact: Your work can significantly impact our millions of users, and even the mobile app industry at large in the next years to come.
• Ownership, opportunity to take responsibility from day one: No one will micromanage you. Together with your team, you’ll be free to choose a direction, test, fail, and test the next idea.
• A competitive compensation package: A competitive compensation package: Our total compensation package is very comprehensive; covering your cost of commuting for our headquarters as well as providing you with a meal card.
• A brand new Macbook and welcome kit
• Private Medical Insurance & HPV Vaccine & Critical Women’s Health Coverage: We go above and beyond for your health.
• Gym Reimbursement: We support annual gym membership because we want you to be in tip-top shape psychically and mentally.
• A unique and top-notch office: Our Istanbul office is located at Maslak, right in the heart of the city. Surrounded by the energy of Istanbul’s bustling core, it’s a space designed for creativity and collaboration.
• Unlimited coffee from XPresso: You can grab a cup of coffee whenever you need, whether it’s to kickstart your morning or power through the day.
• Limitless Snacks & breakfast: Fuel your day with our fully stocked kitchen! From a hearty breakfast to a variety of snacks available anytime, we’ve got everything you need to stay energized and focused.
• Continuous education: The more you want to improve your knowledge, the more we support you!
• Meditopia membership: Enjoy full access to Meditopia for mental wellbeing, yoga, and therapy.
• Cambly access: Break language barriers with weekly Cambly speaking sessions.
• Team events that create lasting memories, including our traditional All Hands gatherings where the whole company comes together, as well as more humble celebrations and happy hours. Curious about our vibe? Take a look at our Instagram!
• Strong company culture: Our approach is always open communication & teamwork. #XCulture
• X Community discounts: Being part of HubX comes with perks, enjoy exclusive discounts and more as a valued member of our community.

The Recruiting Process:

At HubX, we value transparency and efficiency. Here’s a glimpse into our streamlined recruitment process:

1. Application Submission: Apply by submitting your CV, LinkedIn profile, or a brief introduction about yourself.
2. Talent & Culture Interview: Engage in a conversation with our Talent & Culture team to discuss your background, aspirations, and how we align with each other’s goals.
3. Case Study Assignment: Showcase your skills through a practical task related to the role.
4. Technical Interview: Meet with your potential team lead for an in-depth review of your case study and technical expertise.
5. Welcome Aboard!: If all goes well, we’re excited to extend an offer and welcome you to the team.

Your personal data collected through your job applications will be processed by HubX in accordance with the Personal Data Protection Law No. 6698 ("KVKK") for the recruitment and evaluation. To review our data protection informing text: Link

İş başvurularınız kapsamında toplanan kişisel verileriniz HubX tarafından işe alım ve değerlendirme amacıyla 6698 sayılı Kişisel Verilerin Korunması Kanunu'na ("KVKK") uygun olarak işlenecektir. Aydınlatma metnimizi incelemek için: Link