Payment Operations Manager

At HubX we build mobile apps, used and loved by millions all around the world.

We have a track record of building and growing mobile apps on various verticals that reached over 200 million users across 6 continents and 170+ countries.
 

We are seeking a highly analytical and detail-oriented Payment Operations Manager to join our team. 

This is a foundational role, responsible for building and managing the backbone of our global payment infrastructure. You will work cross-functionally with engineering, finance, risk, and external partners (like Stripe, Paddle, Primer etc.) to ensure frictionless payment flows and continuously optimize transaction success. You’ll be instrumental in driving operational excellence, scaling our payment systems, and mitigating risks such as disputes and chargebacks.

X Culture: Do What You Love

At HubX, we pride ourselves on fostering an environment of collaboration, creativity, and innovation. Our #XCulture is more than just a workplace ethos; it's a lifestyle. We believe passion drives success. At HubX, Do What You Love isn’t just a motto; it's the foundation of our work

Some of your responsibilities

💳 Payment Provider Management

• Manage relationships and integrations with multiple Payment Service Providers (PSPs) including Stripe, Adyen, Checkout.com, and others.
• Evaluate and onboard new PSPs as needed to ensure optimal global coverage and performance. 

🔁 Payment Flow Optimization

• Leverage payment orchestration tool to intelligently route and retry transactions across PSPs for improved success rates.
• Design and implement logic for smart routing, fallbacks, retries, and payment method selection based on performance data. 

🌍 Global Operations & Scalability

• Own the end-to-end global payment operations across multiple legal entities and markets.
• Collaborate with legal and finance teams to ensure compliance with local regulations, tax handling, and reconciliation. 

📈 Success & Conversion Optimization

• Monitor and analyze transaction data to identify drop-off points, failure patterns, and conversion opportunities.
• Work with PSPs and internal stakeholders to increase authorization success rates through network tokenization, 3DS optimization, and retry strategies. 

🛡️ Dispute & Fraud Mitigation

• Develop and operate dispute-handling processes by integrating with services such as Ethoca and Verifi.
• Track, report, and reduce chargeback rates by identifying root causes and implementing proactive defenses. 

📊 Reporting & Insights

• Create and maintain dashboards that track key payment KPIs, including approval rates, failure reasons, dispute rates, and provider performance.
• Share insights with product, engineering, and finance teams to drive iterative improvements.

What we look for

Must-Haves:

• 4+ years of experience in payment operations, fintech, or PSP management.
• Strong knowledge of global PSPs like Stripe, Adyen, Checkout.com, and payment orchestration tools preferably Primer.
• Proven track record optimizing payment flows and conversion through retry logic, smart routing, and provider benchmarking.
• Experience with chargeback and dispute management, ideally using tools like Ethoca and Verifi.
• Analytical mindset with experience using tools like SQL, Excel/Sheets, Looker, or similar for data analysis.
• Comfortable working across multiple time zones and global teams.
• Excellent communication and vendor management skills.

Nice-to-Haves:

• Experience in app, e-commerce, SaaS, or multi-entity businesses with complex payment requirements.
• Familiarity with card network rules, 3DS protocols, network tokens, and BIN strategies.
• Knowledge of compliance topics such as PCI DSS, PSD2/SCA, and local payment mandates.
   

The perks and benefits of working with us:

We would like you to focus on what you do best, we take care of the rest.

• Huge impact: Your work can significantly impact our millions of users, and even the mobile app industry at large in the next years to come.
• A competitive compensation package: A competitive compensation package: Our total compensation package is very comprehensive; covering your cost of commuting for our headquarters as well as providing you with a meal card.
• A unique and top-notch office: Our Istanbul office is located at Levent, right in the heart of the city. Surrounded by the energy of Istanbul’s bustling core, it’s a space designed for creativity and collaboration.
• You can come to our office or work wherever you want. If you choose the on-site option, keep in mind that it’s still fine to sometimes work remotely.
• Unlimited coffee from XPresso: You can grab a cup of coffee whenever you need—whether it’s to kickstart your morning or power through the day.
• Limitless Snacks & Breakfast: Fuel your day with our fully stocked kitchen! From a hearty breakfast to a variety of snacks available anytime, we’ve got everything you need to stay energized and focused.
• Ownership, opportunity to take responsibility from day one: No one will micromanage you. Together with your team, you’ll be free to choose a direction, test, fail, and test the next idea.
• Team events that create lasting memories, including our traditional All Hands gatherings where the whole company comes together, as well as more humble celebrations and happy hours. Curious about our vibe? Take a look at our Instagram!
• Continuous education: The more you want to improve your knowledge, the more we support you!
• Strong company culture: Our approach is always open communication & teamwork. #XCulture
• Private Medical Insurance & HPV Vaccine: We go above and beyond for your health.
• Gym Reimbursement: We support annual gym membership because we want you to be in tip-top shape psychically and mentally.
• X Community Discounts: Being part of HubX comes with perks, enjoy exclusive discounts and more as a valued member of our community.
• A brand new Macbook and Welcome Kit

The Recruiting Process:

At HubX, we value transparency and efficiency. Here’s a glimpse into our streamlined recruitment process:

• Application Submission: Apply by submitting your CV, LinkedIn profile, or a brief introduction about yourself.
• Talent & Culture Interview: Engage in a conversation with our Talent & Culture team to discuss your background, aspirations, and how we align with each other’s goals.
• Case Study Assignment: Showcase your skills through a practical task related to the role.
• Technical Interview: Meet with your potential team lead for an in-depth review of your case study and technical expertise.
• Welcome Aboard!: If all goes well, we’re excited to extend an offer and welcome you to the team.

Your personal data collected through your job applications will be processed by HubX in accordance with the Personal Data Protection Law No. 6698 ("KVKK") for the recruitment and evaluation. To review our data protection informing text: Link

İş başvurularınız kapsamında toplanan kişisel verileriniz HubX tarafından işe alım ve değerlendirme amacıyla 6698 sayılı Kişisel Verilerin Korunması Kanunu'na ("KVKK") uygun olarak işlenecektir. Aydınlatma metnimizi incelemek için: Link