Community Operations Specialist

At HubX we build mobile apps, used and loved by millions all around the world.

We have a track record of building and growing mobile apps on various verticals that have reached over 300 million users across 6 continents and 170+ countries.

We are looking for a talented Community Operations Specialist to join our energetic and highly motivated team.

As a talented Community Operations Specialist you have plenty of opportunities at your fingertips. So, why should HubX be your next move? We offer you an opportunity to make a huge impact in the lives of millions of users through our products, and even the mobile app industry at large in the next years to come.

X Culture: Do What You Love

At HubX, we pride ourselves on fostering an environment of collaboration, creativity, and innovation. Our #XCulture is more than just a workplace ethos; it's a lifestyle. We believe passion drives success. At HubX, Do What You Love isn’t just a motto; it's the foundation of our work.

Your Responsibilities

• Drive consistent growth in customer reviews across leading platforms (e.g., Trustpilot, Reddit, app stores) by implementing creative engagement initiatives that encourage satisfied users to share their experiences.
• Proactively manage and optimize the app’s presence on review platforms, continuously monitoring feedback and fostering positive community engagement.
• Analyze sentiment and engagement data to identify trends, risks, and opportunities, providing clear, actionable insights.
• Detect and escalate potential reputation risks or viral negative feedback early, coordinating with relevant teams to ensure timely, consistent responses.
• Act as the community’s voice within the company, surfacing user sentiment, feature requests, and early signals of product or UX issues.
• Craft thoughtful, brand-aligned responses to user reviews — expressing gratitude for positive feedback and resolving concerns raised in negative ones.
• Collaborate closely with Product and Customer Success teams to ensure timely issue resolution and a consistent user experience.
• Apply platform best practices to maintain compliance with Trustpilot, Reddit, and other community guidelines while maximizing visibility and trust.
• Maintain a daily log of community sentiment, FAQ trends, and top issues to share with internal teams on a weekly basis.
• Develop and execute review growth campaigns in collaboration with product teams, identifying the best moments and channels to request reviews.
• Monitor engagement performance (e.g., active users, engagement rate, response time) and identify improvement areas.
• Summarize review performance regularly, highlighting insights, opportunities, and progress toward sentiment goals.
• Benchmark competitor reviews to uncover differentiation opportunities and inform brand reputation strategy.

Your Profile

• Experience managing customer review operations and reputation management across platforms such as Trustpilot, Reddit, and app stores.
• Familiarity with review management tools, community software, CRM, or marketing automation systems; experience building automations or AI-powered workflows is a big plus.
• Strong written and verbal communication skills with a tone that’s authentic, empathetic, and on-brand.
• Background in community management, customer operations, or user engagement — preferably in a B2C or mobile/web app environment.
• Analytical and insight-driven mindset, with the ability to translate feedback and sentiment data into clear action plans.
• Passionate about technology, design, and user experience — ideally someone who stays curious about how AI can elevate community and reputation work.
• Proactive, detail-oriented,self-driven, adaptable, and thrives in fast-paced, asynchronous startup environments.
• Collaborative team player, able to work cross-functionally with Product, Support, and Development teams.
• Excellent command of English (Advanced or near-native).
• Bonus: Experience experimenting with prompt engineering or AI copilots to improve community workflows.

The perks and benefits of working with us

We would like you to focus on what you do best, we take care of the rest.

• Huge impact: Your work can significantly impact our millions of users, and even the mobile app industry at large in the next years to come.
• Ownership, opportunity to take responsibility from day one: No one will micromanage you. Together with your team, you’ll be free to choose a direction, test, fail, and test the next idea.
• A competitive compensation package: A competitive compensation package: Our total compensation package is very comprehensive; covering your cost of commuting for our headquarters as well as providing you with a meal card.
• A brand new Macbook and welcome kit
• Private Medical Insurance & HPV Vaccine & Critical Women’s Health Coverage: We go above and beyond for your health.
• Gym Reimbursement: We support annual gym membership because we want you to be in tip-top shape psychically and mentally.
• A unique and top-notch office: Our Istanbul office is located at Maslak, right in the heart of the city. Surrounded by the energy of Istanbul’s bustling core, it’s a space designed for creativity and collaboration.
• Unlimited coffee from XPresso: You can grab a cup of coffee whenever you need, whether it’s to kickstart your morning or power through the day.
• Limitless Snacks & breakfast: Fuel your day with our fully stocked kitchen! From a hearty breakfast to a variety of snacks available anytime, we’ve got everything you need to stay energized and focused.
• Continuous education: The more you want to improve your knowledge, the more we support you!
• Meditopia membership: Enjoy full access to Meditopia for mental wellbeing, yoga, and therapy.
• Cambly access: Break language barriers with weekly Cambly speaking sessions.
• Team events that create lasting memories, including our traditional All Hands gatherings where the whole company comes together, as well as more humble celebrations and happy hours. Curious about our vibe? Take a look at our Instagram!
• Strong company culture: Our approach is always open communication & teamwork. #XCulture

X Community discounts: Being part of HubX comes with perks, enjoy exclusive discounts and more as a valued member of our community.

Your personal data collected through your job applications will be processed by HubX in accordance with the Personal Data Protection Law No. 6698 ("KVKK") for the recruitment and evaluation. To review our data protection informing Link

İş başvurularınız kapsamında toplanan kişisel verileriniz HubX tarafından işe alım ve değerlendirme amacıyla 6698 sayılı Kişisel Verilerin Korunması Kanunu'na ("KVKK") uygun olarak işlenecektir. Aydınlatma metnimizi incelemekiçin: Link